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Focus on… Louise Bellass

Volunteer Team Manager, Barnet and Chase Farm hospitals.

Louise is quite surprised to find herself coming to a hospital every day for work. “I used to have a real fear of hospitals, but recently found myself on a tour of the new operating theatres at Chase Farm, which I found fascinating!”

After four and a half years with the charity and eight months in her current role, she’s not only quite at home, she also absolutely relishes her work supporting and supervising volunteers, particularly as having a full team means she can now focus on their development.

“All our volunteers have different needs, motivations and expectations. I try to keep in touch with them all to ensure they all have the same level of support and supervision but because we’re lucky to have so many willing to help, it can be a challenge.”

Variety and stimulation are key aspects to her working day. “I get to meet a real range of people, from students to retired professionals. I love meeting medical staff and hearing about their work when they drop into the office. And I have a great team of colleagues.”

What really makes her day is working with staff to find new roles and opportunities for volunteers. “It’s so satisfying to see a volunteer being successful in a new role and really making a difference to that ward or department. Now that we have a full team in the volunteer office, I’d like to develop this part of my role.”

Like any working parent, lots of time is spent ferrying around her two children: George, 10, and Lola, 7, but she also finds time for the gym and her Saracens season ticket – and even Love Island – “my guilty pleasure!”

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