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Focus on…Sam Boyce

Receptionist Sam Boyce relishes the challenge of matching the many daily requests from the wards and clinics with keen volunteer support.

“Some days we can have 80 volunteers on site, others not so many, especially at weekends and during the evenings,” said Sam, who joined the charity in October last year from the national disability charity Sense.

By then she could have any number of requests from wards and other areas of the hospital for a wide range of tasks including helping with patient mealtimes, transporting medical notes, liaising with the charity’s hairdresser – “She’s fantastic – she can do a cut for 25 people in a day!” – escorting Pets As Therapy dogs to wards or taking round the charity refreshment trolley.

Another service is providing essentials for discharged patients in need: clothes, emergency food supplies or an Oyster card to get home.

“Some volunteers have specific roles and know exactly what they need to do,” said Sam. This means they can even work out of hours, when I’m not around – they ring my extension and let me know the hours they’ve worked. Others switch between different tasks, giving us flexibility. It’s all about knowing who will fit best where.”

And when she’s not ensuring the best possible use of the valuable time of our volunteers, she’s handing out reusable mugs to trust and charity staff who have had their flu jab or mucking in with her volunteer colleagues if she’s a bit short of people. “We get so busy, but the time just flies.”

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